FAQs

Do you offer just transfer services?

PTA offers transfer services to and from the airports to hotels and tourist destinations, on request by customers, with or without our tour package arrangements.

Does the tour operate in wet weather?

All tours will operate as scheduled unless notified by PTA on prior notices. Some tours may be cancelled or deferred due to extreme weather conditions. Customers’ safety will always be our top priority.  Please refer to cancellation policies.

What if I have special dietary requirements?

Please notify PTA on booking for special dietary requirements prior to confirmation of bookings, and PTA will do our best to make the best arrangements to suit your dietary needs.

How do infants travel on the bus?

Infants must travel on the knee of a parent, and once they reach the age of 1 year old, must be seated in their own seat. All infants must have their own baby seat/recliner/booster seat provided by the customer themselves or prior arrangements with PTA upon booking request (subject to availability).

What is your cancellation policy?

Cancellations must be notified in writing and will be confirmed by PTA in writing.  All cancellations confirmed less than 7 days to the confirmed arrival date will incur a 50% purchase rate.  All bookings cancelled less than 3 days to confirmed arrival date or a no show will incur a full charge purchase rate.  During high season or special event period, a 45 days notice of cancellation will be imposed and override the above minimum cancellation dates, unless otherwise stated specifically prior to event or season.

No refunds will be offered to unused services or products.

Bookings received less than 5 working days of arrival will incur a $50AUD charge for priority service and handling. Booking confirmation will be subjected to availability at time of booking.  Any bookings made 3 days prior to arrival may incur higher priority charges and may not be confirmed by PTA. This will be entirely up to PTA’s discretion at time of booking.

What if I need to amend my booking?

Bookings that are not confirmed can be amended and PTA will endeavor our best to assist in the changes.

 

Any amendments to confirmed bookings may incur a process and handling
fee and may NOT be accepted by PTA.  This is entirely up to PTA’s
discretion at time of amendment.  However, PTA will always attempt to fulfill our customers’
requests. At the same time, we seek your understanding that last-minute arrangements and changes may not always
be accommodated by our suppliers.

Bookings and Payments?

All bookings can be made via email, or telephone.  Once a booking is made, it is not deemed as confirmed until full payment has been received.  PTA will provide banking details to customers for payments.  Payments can be made via direct deposits.

Passports and Visas?

It will be your responsibility to ensure that you carry a valid passport and have obtained the appropriate visas when travelling with PTA.  Please ensure that your passport is valid for at least 6 months beyond the duration of your holiday.

What is included in the tour price?

All entrances are included in the tour price unless otherwise stated.

Should I re-confirm my booking?

For all tours and transfer bookings that have been paid for in full are deemed confirmed. However, you are free to contact PTA for a re-confirmation if you wish. Please feel free to contact one of our representatives at info@perfecttours.com.au

What is not included in the tour price?

  • Travel insurances
  • Gratuities for your guide and driver (optional)
  • Any incidental charges incurred by customers during their holiday
  • Any transfers to/from stations and pick up points unless specified on the tour package.

How long does it take to get to/from Brisbane/Gold Coast Airport and the Theme Parks?

You can generally allow 1.5 hours to Brisbane, 40 minutes to Gold Coast Airport and 30-40 minutes to the theme parks. Timings supplied, subject to clients being ready to board at the agreed pick up time inclusive of traffic conditions en-route.

What happens if my flight arrival is delayed?

Should your flight be delayed beyond your control and you are unable to locate your driver, please contact our 24 hour number for assistance – 0429 876 688

I’m at one of the major attractions and unable to locate my driver for my return transfer?

To ensure that other passengers on board are not inconvenienced, our drivers are unable to wait for passengers beyond a reasonable amount of time if not ready to board the vehicle at the agreed pick up time. PTA will not be held accountable for alternative unauthorised transfer costs.

We are unable to locate our driver? What do we do?

Should your flight be delayed beyond your control, luggage taking a little long or there is a customs delay and you are unable to locate your driver, please contact our 24 hour number for assistance – Ph: 0429 876 688

Have additional questions?

Please feel free to contact us via email at info@perfecttours.com.au and we will endeavor to have an answer for you as soon as possible.